The following Return Policy only applies to online purchases made through www.velvetcreations.in.

1. Returns are accepted within 30 days from the Shipped Date.
2. All  purchases may only be returned to www.velvetcreations.in within the country of original purchase information.
3. Please note that items purchased at www.velvetcreations.in cannot be returned in a www.velvetcreations.in Store for exchange or refund.
4. As of now we do not offer exchanges. Any merchandise that is returned to our distribution center is inspected by our warehouse team and refunded accordingly with our return policy.
5. Return shipping is non-refundable.

DAMAGED, DEFECTIVE, OR WRONG ITEM(S) SHIPPED

• Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 30 days from the shipped date. Please log into your account to create a return or contact our Customer Support Team over email – support@velvetcreations.inor call us (10 AM – 7:00 PM) –  to initiate a Return.
• To ensure proper processing, please select the appropriate Return Reason Code listed while initiating return. Upon receipt of your return, our Online Returns Department will inspect your merchandise. You will receive a refund to the original form of payment used to make your online purchase.
• Returns must be unworn, unaltered, and unwashed with all tags attached.

REFUNDS

We will initiate and process the refund for your correct and unused return of product(s) within 30 days of receiving the product at our warehouse/dispatch source location.

• www.velvetcreations.in Credits refunds are typically faster and can be used to purchase again from www.velvetcreations.in. Please choose the desired option when initiating the return request on our website.
• For COD (Cash on Delivery) Orders refund will be credited as equivalent www.velvetcreations.in Credits to your velvetcreations.in Credits account only.
• For orders placed using www.velvetcreations.in Credits, the refund amount will be credited to your www.velvetcreations.in Credits account only.
• Any www.velvetcreations.in Credits / cashback vouchers applied will be activated again.
• Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order
• Free Gifts cannot be returned or exchanged

Please email us at support@velvetcreations.in in case of any clarification.

www.velvetcreations.in will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes the complete responsibility of the accuracy of the information provided.

• Refund1 credits will be issued only after receiving the product in-order at our warehouse/source dispatch location, and found to be the same product originally dispatched, duly ascertained by our quality-check process related to the tag, barcode and product. Any discrepency found in the returned product with respect to tag, barcode and product mismatch, which validates the return of a wrong product, will not be eligible for return and refund. The same condition of non-eligibility of return & refund will apply, if the product is found in damaged/used condition as against your declaration of the product being unused.
• We appreciate your cooperation here to validate all the facts as per our due diligence process to address the dispute. The refund timelines indicated in our policy will not be applicable in such case and the refund (if any) will be subject to full and final settlement of the dispute.
• Please allow us 7 days from the date of receiving the complaint, to update you the status if your return items has not been picked up by our logistics partners within 10 days of your applying for return, or the returned product(s) has not been received at our warehouse/source of dispatch within 10 days of pickup of product by our logistics partners.

After having initiated the refund, if the credit into your payment bank/source fails due to any reason, we shall re-initiate the refund. In such case, please allow us a minimum of 14 days to carry out the due diligence with the payment banks. We appreciate your patience in such situations.

The return pickup may take 24 hours to 10 days from the date of applying for return, depending on the pincode of pickup location. Your patience is much appreciated.

You can return either complete order or some items from the same order.

Please email us at support@velvetcreations.in case of any clarification.